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Enriching Lives: Mollie King and Olivia Peterson

Wednesday, March 7, 2018 @ 09:03 AM  posted by jbuytaert

Last week we had a customer fall outside and he was scuffed up a bit. When this happened, the front desk team of Olivia Peterson and Mollie King jumped into action to help him. They went outside to make sure that he was okay and learned that an ambulance was already called to assist. While waiting for the ambulance, the customer mentioned that he was worried about being able to pick up his order as he fell shortly before 5 pm and knew that we were about to close. The team reassured him that they would make sure he received his order since they were in charge of closing the front doors anyways.

As the paramedics arrived, Mollie – who had already gone into the will call room and picked up his order – was poised and ready to deliver his order. The paramedics brought him into our showroom so the customer could call someone to pick him up and take him to the hospital to be examined further. Unfortunately, he was not able to find anyone timely to pick him up so Olivia gave the customer a ride to the hospital on her way home with his order in hand.

These actions show the true spirit of enriching lives. The customer even mentioned to Olivia on the ride that he would be a Handi customer for life – then jokingly added he probably would have been anyway, but now for sure. There are many times when our customers are not feeling well or have even had an accident such as this. This was an opportunity for our team to shine and enrich this customer’s life by going above and beyond the call of duty and they did not hesitate to do just that. Great work team!

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